“Rome Vatican City” reserves the right to cancel or modify any of your tours at any time for mitigating circumstances beyond our control. This may include strikes, bad weather, government rules, the tourism policy of Italy, and many other unavoidable situations.
If any of those situations arise below listed options may be suggested,
If you arrive late at the meeting point or do not show up on the tour day, you will lose that tour opportunity and won’t get any refund for that tour. Subject to availability and Tour type we may refer you to another tour time, but you must pay the full price for the ticket and the tour guide.
Certain tours exclusively follow the “No refunds or exchanges” Status, under which no refund or cancellation will be possible. You are highly encouraged to check the cancellation policy stated in the appropriate Tour “Important Information” section to understand the tour cancellation and refund status.
***At the time of your booking, you must always check the cancellation policy stated in the appropriate “Important Information” section. No refunds are available once the Tour has commenced.
Unless the tour stated any additional rates or fees (such as Hotel pickup/drop-off), the Cancellation Policies listed below apply to all tour reservations. Please carefully review the tour booking and Important Information section prior to confirming your booking. Please know that Rome Vatican City will always adhere to individual tour policies when applicable.
Cancellation Time |
Refund Policy |
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Cancellation made 24 hours or less before the start of the activity or in case of no-show
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Non-refundable
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Cancellation made before 24 hours (In Advance)
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You may receive a partial refund. This doesn’t apply to non-refundable tours or tours that have different cancellation policies. Kindly check the ‘Important Information’ section of the individual tour before canceling any tour.
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***Please note that cancellation fees will be calculated based on the date we receive your cancellation request via email and the tour start date.
***All the cancellation requests must be made directly with Rome Vatican City.
Your tour cancellation request will be processed within one to seven business days. Verbal, over the phone, or voice mail requests will not be acknowledged. Please send us an email with the correct reason for canceling the trip or call us.
Due to the Covid-19 pandemic, the Italian Law may affect the tour date, time, refund, and cancellation policy. Please note that our standard booking terms and cancellation policy are still in effect. Kindly check out the guidelines and restrictions while deciding to book or cancel any tour.
If you have any questions about our Tour Cancellation Policy, please email us (support@romevaticancity.com) before making any tour reservations.
Rome Vatican City has the right to modify the conditions of this Refund and Cancellation Policy from time to time. In the case of such changes, the new rules will be applicable to any tours that are booked after the new rules take effect. Please feel free to contact us via email at support@romevaticancity.com if you have any more questions concerning our cancellation policy.
Note: RomeVaticanCity.com and its affiliates are not the official websites of the Vatican Museums. The prices shown here on this website are higher than the official price. The price covers tour operation costs, marketing etc.
